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Salesforce Einstein Copilot Comes to All Paid Plans — But the Real AI Costs Are Still Coming • Zendesk Claims AI Triage Resolves 40% of Support Tickets — Here's What That Number Actually Means • The Cold Email Tool That Actually Reads the Prospect's Website — And Why It's Outperforming Every Template Sequence • Pipedrive Acquires Email Intelligence Startup Parsio for $180M — A Big Bet on the Wrong Problem? • HubSpot Scout AI Prospecting Tool Enters Broad Beta — Useful, But With a Ceiling • The Hidden Cost of Bad CRM Data: $12.9M Lost Per Enterprise Per Year • CRM Data Decay Is Accelerating — New Study Finds 30% of B2B Contacts Go Stale Every Year • AI-Native CRM Platforms Are Rewriting the Mid-Market Playbook in 2026 • Salesforce Einstein Copilot Comes to All Paid Plans — But the Real AI Costs Are Still Coming • Zendesk Claims AI Triage Resolves 40% of Support Tickets — Here's What That Number Actually Means • The Cold Email Tool That Actually Reads the Prospect's Website — And Why It's Outperforming Every Template Sequence • Pipedrive Acquires Email Intelligence Startup Parsio for $180M — A Big Bet on the Wrong Problem? • HubSpot Scout AI Prospecting Tool Enters Broad Beta — Useful, But With a Ceiling • The Hidden Cost of Bad CRM Data: $12.9M Lost Per Enterprise Per Year • CRM Data Decay Is Accelerating — New Study Finds 30% of B2B Contacts Go Stale Every Year • AI-Native CRM Platforms Are Rewriting the Mid-Market Playbook in 2026 •
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The Hidden Cost of Bad CRM Data: $12.9M Lost Per Enterprise Per Year

The business case for CRM data quality has long been argued in qualitative terms: clean data means better forecasts, better personalization, better customer experience. What has been conspicuously abs

Read the story CRM Today Editorial  ·  July 2, 2026
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News Salesforce Einstein Copilot Comes to All Paid Plans — But the Real AI Costs Are Still Coming News Zendesk Claims AI Triage Resolves 40% of Support Tickets — Here's What That Number Actually Means News The Cold Email Tool That Actually Reads the Prospect's Website — And Why It's Outperforming Every Template Sequence
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