Omilia Appoints David Ogden as VP of Revenue Operations

Omilia has named Dave Ogden as its new Vice President of Revenue Operations, a hire that signals the Self-Learning Agentic CX vendor is serious about putting operational rigor behind its multinational expansion. The appointment, effective immediately, places a 15-year enterprise SaaS veteran in charge of knitting together sales operations, forecasting, pipeline management, and deal-desk functions across a go-to-market footprint that now spans the US, Europe, Latin America, and Australia.

Ogden arrives from Udemy, where he spent the last two years as Senior Director of Global Sales Operations supporting a 150-plus-person sales organization. Before that, he logged nine years at Five9 — now part of Zoom — climbing from strategy and planning roles into the VP of Strategy, Planning and Growth seat that oversaw the build-out of international sales across EMEA, LatAm, and Canada. His résumé reads like a playbook for scaling revenue engines in high-velocity, multi-region SaaS companies.

Why the role matters now

Omilia’s product — Self-Learning Agentic CX agents that automate customer interactions while continuously learning from the full journey, self-service through live-agent handoff — has been gaining traction with enterprises looking to replace legacy contact-center stacks. But the company’s go-to-market motion has shifted from founder-led selling to a blended direct-and-partner model that demands repeatable forecasting, disciplined pipeline hygiene, and a deal desk that can move complex, multi-year contracts without bottlenecking.

“Revenue operations is what turns growth ambition into a repeatable, forecastable business,” Ogden said in a statement. “Omilia is scaling fast across multiple regions and go-to-market motions, and my job is to make sure the systems and processes underneath that growth are as strong as the platform itself.”

CEO and co-founder Dimitris Vassos framed the hire as a prerequisite for sustainable scaling. “As we scale across new markets and go-to-market motions, the difference between fast growth and sustainable growth comes down to operational discipline,” he said. “Dave has built that discipline at scale before, and he’s exactly the person we need to put the right foundations under our next stage of growth.”

The operational stack he inherits

Ogden steps into a RevOps function that, until now, has been distributed across finance, sales leadership, and a lean sales-operations team. The immediate mandate: centralize forecasting methodology, standardize pipeline stages and probability weightings across regions, and erect a deal-desk motion that can handle the pricing complexity of Agentic AI contracts — consumption tiers, outcome-based milestones, and partner-attached revenue splits.

He will also own the CRM architecture — Omilia runs on Salesforce with a heavy CPQ layer — and the analytics stack that feeds the board and investors. The company has been public about its ARR trajectory; tightening the variance between commit and close will be an early scorecard item.

Industry context: RevOps as a strategic lever

The appointment mirrors a broader pattern in B2B software: companies that once treated RevOps as a back-office cleanup crew are now elevating it to a C-suite-adjacent role. The logic is straightforward — when product-led growth hits the ceiling of founder bandwidth, the only lever left is operational leverage. Ogden’s profile fits the archetype: someone who has designed territory models, quota-setting frameworks, and compensation plans that survive currency swings and channel conflict.

For Omilia specifically, the hire also addresses a product-to-market fit challenge. Agentic CX is a category still being defined; buyers are evaluating against legacy CCaaS, homegrown LLM wrappers, and point-solution chatbots. Sales cycles are consultative, technical, and often involve procurement, security, and legal reviews in parallel. A RevOps leader who can instrument that complexity — without slowing velocity — is a competitive asset.

What to watch

Two early indicators will reveal whether the hire delivers its promise. First, forecast accuracy: the spread between quarterly commit and actuals should compress within two quarters if the new methodology takes hold. Second, partner-attached revenue velocity: Omilia’s channel program is nascent; a deal desk that can route partner-sourced deals through the same rigor as direct ones will determine whether the partner motion becomes a flywheel or a friction source.

Ogden reports to Vassos and will sit on the executive leadership team. He is based in London, positioning him near the EMEA theater that represents Omilia’s largest non-US revenue concentration.

The company, founded in 2019 and headquartered in Athens, has raised north of $60 million across Series A and B rounds backed by European and US growth funds. Its customer roster includes telcos, financial-services firms, and logistics operators — verticals where contact-center volume and regulatory scrutiny make the “self-learning” claim tangible.

Omilia’s next act is less about product differentiation — the Agentic architecture is already differentiated — and more about go-to-market execution at scale. Ogden’s appointment is the clearest signal yet that the board agrees.